We offer a 30-day return policy for items that are unopened and unused. You have 30 days after receiving your item to request a return only if the product is in its original, sealed condition.

• Condition: The item must be in the same condition as received — unused, sealed, and with no signs of wear or tampering.
• Tags and Packaging: All original tags and packaging must be included, including branded boxes, pouches, or protective materials.
• Proof of Purchase: A valid receipt, order confirmation email, or invoice is required for all returns.

If you opened and used Korvel and are not satisfied with your experience, we still want you to feel supported. That is why we offer a 30-Day Satisfaction Guarantee with no physical return required.

• You must have used the product consistently as instructed for at least 14 days.
• The request must be made within 30 days of delivery.
• This guarantee is valid only on your first order and limited to one refund per household.
• A brief explanation or feedback may be requested to help us improve our service and products.

To request a refund under this guarantee, email Info@Korvel.store with your order number and your experience.

Free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.

• Free promotional items are not eligible for refund or exchange, regardless of condition.
• Limited-time post-purchase offers are final sale due to the deeply discounted pricing provided during checkout.
• If you return the paid item that qualified you for a free promotional item, you must also return the free item in unused condition.
• Failure to return the free item may result in a partial refund, with the value of the free item deducted from your refund total.

Shipping fees are allocated to logistics and transportation costs. These fees are paid directly to shipping and fulfillment partners and are therefore non-refundable.

We are unable to offer refunds on shipping charges, even in the event of a return or cancellation.

To start a return, contact us at Info@Korvel.store.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases.

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

We will notify you once we have received and inspected your return, and let you know if the refund was approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Info@Korvel.store.